Our Refunds & Returns Policy

Product support

Need help with your product? Contact us with your order details and tell us what you’d like help with. If something isn’t working as expected, we may ask for a short video, photos or other suitable evidence. If video is not practical, another suitable form of evidence is welcome. We will assess the issue and explain the appropriate next steps. Use our contact form if the portal cannot accept your request.

Depending on the issue and applicable law, a remedy may include repair, replacement, a price reduction or a refund. We cover reasonable return costs for confirmed faulty, damaged, incorrect or misdescribed goods, and where required by law. We also cover delivery of an agreed warranty replacement. Contact us before incurring costs where possible, and send receipts when requesting reimbursement.

VUNRO product warranty

Our voluntary warranty covers manufacturing faults for one year from delivery on the clipper or trimmer device, and 30 days from delivery on every other product, including blades, scissors, combs, chargers, accessories and the nail grinder. In a kit or bundle, the period applies to the affected component, not the whole set. Normal wear, misuse and accidental damage are not manufacturing faults. We assess the evidence before confirming a remedy.

These voluntary periods do not shorten statutory rights, which may last longer. If an issue arises after the period or the portal declines the request, contact us so we can assess the circumstances and any legal entitlement.

EU consumers also benefit from the legal guarantee for goods that are faulty or not as described, generally for at least two years from delivery; national law may provide longer or additional rights. Our voluntary warranty does not replace that guarantee.

Your return options

For delivery to Denmark, you can request an eligible change-of-mind return within 30 days after delivery.

Conditions for voluntary returns

For a voluntary change-of-mind return, the item must be unused, complete and in its original packaging. Opened replacement cutters are excluded from this voluntary offer. Contact us before posting; we will confirm eligibility and the correct destination. These conditions do not limit inspection, cancellation or faulty-goods rights required by law. Any hygiene exception applies only where legally permitted.

Our voluntary 30-day returns are available for delivery to all 27 European Union countries, the United Kingdom, Australia, New Zealand, the United States and Canada. They are not offered for any other destination.

Who pays return postage?

If Redo return cover was offered and bought for your order, Redo pays for an eligible return label covered by that purchase. Without that cover, you pay and arrange ordinary return postage using our instructions. Do not assume postage you buy yourself will be reimbursed: ask us first if a covered label is unavailable. Buying cover does not extend the return window or make an ineligible item or destination eligible.

Return-label cover pays for eligible postage; it is not the product refund. Package protection deals separately with covered delivery incidents under its own terms. You do not need to buy either type of cover to use your statutory rights or report a product fault.

Where your return goes

Approved ordinary returns from EU countries go to our return address in France.

Use our contact form or email support@getvunro.com with your order number and the item concerned. We will provide the correct label or address. Do not send goods to our Hong Kong company address. Pack any authorised return securely and retain proof of posting. A delay in our instructions does not remove a legal right.

Delivery problems

For a parcel that is missing, damaged, incorrect or incomplete, contact us promptly. Optional package protection and its claim deadlines do not remove remedies available by law. You can continue to track your order through our tracking page.

To request cancellation before dispatch, contact us as soon as possible. We will try to stop the order, but cannot guarantee this once fulfilment has begun. If it has shipped, the return rules for its delivery country and any statutory cancellation right apply.

For eligible online goods delivered to the EU, United Kingdom, Norway, Iceland or Liechtenstein, you may notify us of a statutory withdrawal within 14 days after receipt, without giving a reason. Send a clear statement using our contact form or email support@getvunro.com. EU/EEA customers may also use our withdrawal form; that form is optional. Any longer period required by law remains available.

After notifying us of statutory withdrawal, you normally have a further 14 days to send the goods back. You may inspect them as permitted by law. A deduction for handling beyond what is necessary, or a sealed-goods hygiene exception, applies only where the law permits. Original packaging is not a condition that removes a statutory right.

Need help with your product? Contact us with your order number and tell us what you’d like help with. If something isn’t working as expected, we may ask for a short video or photos to understand it and explain the next steps. Statutory rights and deadlines remain unchanged.

For an approved voluntary return, we refund the amount paid for the returned item, accounting for discounts. Ordinary outbound shipping is not refunded for a voluntary change-of-mind return unless required by law. Redo-covered eligible labels are not deducted from your product refund; uncovered customers pay their own ordinary return postage.

For an eligible statutory withdrawal, we refund within the applicable 14-day period. Where legally permitted, we may withhold the refund until we receive the goods or evidence that they were sent back, whichever happens first. Inspection does not restart a legal refund deadline. We refund standard outbound delivery where required; premium upgrades and any permitted handling deduction follow applicable law.

For other approved returns, we aim to process the refund within 14 days after receiving and checking the return or confirming the remedy, or sooner if the law requires. Refunds go to the original payment method unless you expressly agree to another method or the law requires otherwise. Your payment provider may take additional time to display the credit.

Incorrect addresses and uncollected parcels

If a parcel is returned because of an incorrect address, failed delivery or non-collection, we will contact you about redelivery or refund options. Any charge or deduction must reflect reasonable actual costs and be permitted by law. Non-collection does not itself tell us that you wish to cancel.